CuriousCoreAI Website URL: www.curiouscoreai.app Governing Law/Jurisdiction: United States of America (State of New Mexico) Last Updated: 02/13/2026
1. ACCEPTANCE OF TERMS
By accessing, browsing, purchasing, or using the services, tools, automations, templates, snapshots, systems, or resources provided by CuriousCoreAI (“Company,” “we,” “us,” or “our”), you (“Client,” “User,” or “you”) agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, you must not use or access our services.
2. DESCRIPTION OF SERVICES (GOHIGHLEVEL / LEADCONNECTOR)
CuriousCoreAI provides GoHighLevel (“GHL”) implementation, configuration, and support services to help small businesses reduce lead leakage caused by slow follow-up. Our core offer is the AI Website + Follow-Up System, which captures inbound leads, responds immediately, and follows up automatically to drive bookings—especially when the business is busy or after hours.
Services may include, depending on the agreed scope:
Website/landing page build inside GHL
CRM pipeline setup and lead management configuration
LeadConnector phone/SMS setup support (including number provisioning/port coordination when applicable)
Calendar booking integration and appointment reminders
Basic reporting visibility (pipeline and conversation tracking) Source
Scope Control: Exact deliverables are defined in your proposal, invoice, and/or Statement of Work (“SOW”). If there is a conflict, the SOW controls.
3. AGENCY ACCOUNT STRUCTURE (CLIENT SUB-ACCOUNT UNDER OUR AGENCY)
You acknowledge and agree that services are delivered within a GHL sub-account managed under the CuriousCoreAI agency (the “Agency Account Structure”), unless otherwise agreed in writing.
3.1 Access + Administration
We will provision and administer the sub-account, including system configuration and user access permissions. You are responsible for maintaining secure login credentials for your users.
3.2 Data + Client Content
You retain ownership of your business data and content you provide (logos, photos, copy, customer messages, etc.). You grant us permission to use that content solely to perform services under this Agreement.
3.3 Platform Dependencies
You understand the system relies on third-party infrastructure (GHL, LeadConnector, carriers, email providers). We are not responsible for outages, policy enforcement, deliverability issues, carrier filtering, or vendor changes outside our control.
4. USE OF SERVICES
4.1 Eligibility / Authority
Our services are intended for business use. By using our services, you represent you are authorized to bind yourself and/or your organization to these Terms.
4.2 Client Conduct (No Spam / No Abuse)
You agree to use the system responsibly and in compliance with all applicable laws, carrier rules, and platform policies. You shall not:
Send messages to contacts without proper consent/opt-in
Upload purchased lists or scraped contact data
Use deceptive practices, misleading claims, or prohibited content categories
Misuse the system in a way that risks suspension, blacklisting, or policy violations
Transmit malware, viruses, or malicious code through any connected system
For U.S. SMS messaging, carrier policy may require A2P registration/verification (often called A2P 10DLC). You agree to provide accurate information needed for registration and verification.
5.2 Consent, Opt-Out, and Required Language
You agree that:
You will only message contacts who have consented/opted in
You will use compliant opt-in language on forms and funnels where required
Your messages will include opt-out instructions (e.g., “Reply STOP to opt out”)
You will honor STOP/HELP and comply with messaging laws and rules
5.3 No Deliverability Guarantees
We do not guarantee SMS or email deliverability. Deliverability is affected by carrier filtering, sender reputation, message content, consent practices, and platform policies.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Ownership
All intellectual property rights in our templates, workflows, snapshots, automation logic, system frameworks, documentation, and training materials remain the property of CuriousCoreAI or its licensors unless otherwise stated in writing.
6.2 Limited License (Internal Use Only)
You receive a non-exclusive, non-transferable, revocable license to use the deployed system for your internal business operations. You may not resell, sublicense, or redistribute any portion of our proprietary templates, workflows, or materials without prior written consent.
6.3 Feedback
If you provide suggestions or feedback, you grant us permission to use it to improve our services without compensation.
7. FEES, BILLING, AND THIRD-PARTY COSTS (PRICING IN INVOICE ONLY)
7.1 Fees
All fees, setup charges, monthly fees, and any add-on services are defined in the invoice and/or SOW. Pricing is not contained in these Terms.
7.2 Third-Party Fees
You are responsible for third-party costs required for system operation, which may include (but are not limited to) messaging/voice usage, phone numbers, domain costs, email services, payment processing fees, and other connected tools.
7.3 Nonpayment
Nonpayment may result in pausing workflows, messaging, or access until balances are resolved.
8. SUPPORT HOURS; URGENCY LEVELS; RESPONSE EXPECTATIONS; EMERGENCY SUPPORT
8.1 Support Hours
Client acknowledges that CuriousCoreAI support availability is generally provided during the following window: 12:00 PM to 12:00 AM Eastern Time (ET) (the “Support Hours”), excluding major holidays and periods of planned unavailability.
8.2 Approved Support Channels
Support requests must be submitted via email, WhatsApp, or SMS/text (the “Approved Support Channels”). To help us resolve issues quickly, Client agrees to include relevant details such as: screenshots, screen recordings (if available), steps taken, affected workflow/page, and what outcome is expected.
8.3 Response Time Expectations (Targets, Not Guarantees)
We will use commercially reasonable efforts to respond within the following targets during Support Hours:
Standard Requests: initial response within 1 business day
Urgent Requests: initial response within same day when received during Support Hours
8.4 What Counts as “Urgent”
For purposes of these Terms, “Urgent” generally means a material issue impacting revenue capture or customer experience, including:
Lead forms/chat widgets not submitting or not creating contacts/opportunities
Automations/workflows not firing (no instant response / no follow-up)
Inbound calls/SMS failing to route properly or key notifications failing
Calendar/booking system down or not creating appointments
Payment link / payment processing failure that prevents checkout, deposits, or invoice payment
Critical tracking/visibility failures that prevent the Client from seeing or responding to active leads
If Client is unsure whether something is urgent, Client may label it Urgent and we will triage and confirm priority.
8.5 After-Hours Requests
Requests submitted outside Support Hours are not guaranteed to receive an immediate response. However, if the issue can be reasonably resolved quickly via an Approved Support Channel, we may respond outside Support Hours at our discretion.
8.6 No 24/7 On-Call Obligation
Client acknowledges that CuriousCoreAI is not a 24/7 helpdesk, call center, or emergency-response provider unless explicitly agreed in writing.
8.7 Emergency Support (Optional; Subject to Availability)
If Client requests assistance outside Support Hours for an Urgent issue, Client may request “Emergency Support.”
Emergency Support is provided only if available and solely at CuriousCoreAI’s discretion. We may decline Emergency Support requests due to scheduling constraints, travel, personal time, or other commitments.
If we agree to provide Emergency Support, Client acknowledges Emergency Support may be billed separately, and we will provide the cost or billing basis in writing (text/email/WhatsApp is acceptable) before commencing billable Emergency Support work.
Emergency Support is intended for triage and restoration of core functionality. Any extended troubleshooting, multi-day investigation, or custom rebuilds triggered by the emergency may be treated as additional work and billed separately upon Client approval.
9. INCLUDED UPKEEP VS. BILLABLE CUSTOM WORK (IMPORTANT)
We’re forward-thinking about keeping your system healthy—but we also need clear boundaries.
If the issue or request requires substantial time, multi-day investigation, custom development, major rebuilds, net-new workflows, new funnel/page builds, new integrations, or expanded features beyond the agreed scope, it will be billed separately.
Examples of billable items include (but are not limited to):
New custom automation branches, advanced logic, or multi-department routing not in the original scope
Net-new funnel/page builds beyond the original deliverables
Deep custom integrations (Zapier/Make/API work)
Multi-day deliverability remediation, compliance rework, or carrier dispute processes
New reporting dashboards or custom data pipelines
Approval First: We will provide a written estimate or scope note before starting billable custom work.
10. DISCLAIMER OF WARRANTIES
Services are provided on an “as-is” and “as-available” basis. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee specific outcomes. The purpose of the system is to reduce lead leakage by improving speed-to-lead and follow-up reliability, but results depend on market conditions, lead quality, offer strength, pricing, and sales execution.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
CuriousCoreAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, missed revenue, lost leads).
Our total liability for any claim related to these Terms shall not exceed the amount you paid CuriousCoreAI in the twelve (12) months preceding the event giving rise to the claim.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CuriousCoreAI, its affiliates, officers, directors, employees, agents, and licensors from any claims, damages, losses, liabilities, and expenses arising out of:
Your breach of these Terms
Your misuse of the system/services
Your violation of laws, carrier rules, or platform policies
Your messaging content, consent practices, and customer communications
13. TERMINATION
13.1 Termination by Either Party
Either party may terminate this Agreement with thirty (30) days written notice unless otherwise stated in the invoice/SOW.
13.2 Effect of Termination (Agency Sub-Account)
Upon termination:
Any outstanding fees become immediately due
We may remove or disable access to the sub-account after termination effective date, subject to applicable laws and any offboarding terms in the SOW
Client remains responsible for any third-party fees incurred through usage prior to termination
Any proprietary templates/workflows provided under license must not be copied, redistributed, or resold
13.3 Suspension for Policy Risk
We may pause messaging automations or system components immediately if we believe continued use may violate laws, carrier rules, or platform policies, or could risk account suspension/blacklisting.
14. GOVERNING LAW / JURISDICTION
These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law principles. Unless otherwise required by law.
15.SMS Terms & Conditions By opting in to receive SMS text messages from CuriousCoreAI, you agree to the following terms:
Program Description: CuriousCoreAI will send appointment reminders, account updates, and occasional promotional offers via SMS.
Message Frequency: Message frequency varies based on your interaction with our services.
Pricing: Message and data rates may apply.
Opt-Out: You may opt-out of SMS communications at any time by replying "STOP" to any message we send.
Customer Support: For assistance, reply "HELP" to any message, or contact our support team at [Insert Your Email Address].
Carrier Liability: Mobile carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages.
Age Restriction: You must be 18 years or older to opt-in to our SMS communications.
Privacy: We respect your privacy. Mobile data will not be shared with third parties for marketing purposes.